Bosma Jobs

Description We are seeking a Customer Experience Specialist for a contract-to-hire opportunity in the wholesale distribution industry. Based in Plainfield, Indiana, this role involves handling customer inquiries, processing orders, managing complaints, and assisting team members in daily tasks.

Responsibilities:

• Identify and address customer needs to ensure satisfaction

• Maintain up-to-date and accurate procedures manual related to client support

• Handle customer complaints, providing timely and effective solutions

• Build sustainable relationships with customer accounts through open and interactive communication

• Participate in and initiate projects that improve safety, quality, and productivity

• Process and input all customer orders, running reports to check product availability

• Generate all related paperwork and information required for customer orders

• Coordinate special shipping requests with the operations department

• Track orders as required and notify customers of any activity concerning their order

• Act as the liaison between the warehouse, transportation, and the customer

• Oversee all paperwork associated with orders and maintain the corresponding files

• Ensure adherence to food safety and quality guidelines

• Assist other team members when needed and cross-train on multiple tasks

• Use problem-solving skills to analyze situations, troubleshoot, and make sound decisions. Requirements • Proven experience in customer service, preferably in the wholesale distribution industry

• Proficient in handling email correspondence and adept at written communication

• Experience in order management, including processing, tracking, and reporting

• Ability to serve as a liaison between various departments to ensure smooth operations

• Strong interpersonal skills with an emphasis on building customer relationships

• Ability to handle customer complaints and provide appropriate solutions

• Demonstrated ability to multitask and prioritize tasks based on customer needs

• Knowledge of CRM systems and practices

• Excellent problem-solving skills and ability to handle challenging customer interactions

• Flexibility to work in shifts or during weekends if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .