Bosma Jobs

Description

We are in search of a Desktop Support Analyst to join our team. Situated in Munster, Indiana, this role revolves around the IT industry, providing asset management, software installation, and support to our team. This opportunity offers a long-term contract employment.

Responsibilities:

• Conduct a thorough discovery of all equipment in various locations

• Manage asset data input into excel after a detailed assessment of each PC

• Transition to the deployment/upgrade project after the initial discovery phase is complete

• Install necessary software on desktops as part of the deployment/upgrade project

• Provide level one helpdesk support to assist with any technical issues

• Utilize Active Directory for managing user data and security

• Manage Apple devices and backup technologies as part of the support role

• Perform configuration management to ensure all systems are operating optimally.

Requirements

• Ability to diagnose and resolve technical issues promptly

• Excellent communication skills for providing user guidance and support

• Adept at documenting processes and keeping records of customer issues

• Proven ability to prioritize tasks based on urgency and importance

• Strong knowledge of computer hardware and software systems

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