Bosma Jobs

Love. It’s what makes Subaru, Subaru®. And as a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Summary:

Responsible for fair and timely determinations in all aspects of Subaru retailer parts claims, as well as professional handling of all retailer inquiries as related to RDC parts operations. Additionally, responsible for providing multi-level support to the RDC Manager, Operations Manager(s), and warehouse team, which includes coordinating the functions required to effectively implement various warehouse and administrative policies and procedures.

Primary Responsibilities:

• Processes and maintains retailer parts return claims by providing professional and timely communication and determining credit / debit / cancellation outcomes as necessary.

• Provides timely resolution for retailer concerns and inquiries including parts orders and returns, claims, billing, credits, shipment tracing, discrepancies, etc. Makes mutually beneficial determinations concerning claims exceptions and discrepancies, which requires analytical review and approval or denial based on case circumstances.

• Provides professional guidance to retailers and SOA Field Team Management to ensure return procedures are addressed and followed via written and verbal communication. Works alongside warehouse returns lead to ensure that established parts return processes are followed and completed.

• Maintains responsibility for weekly payroll and exception time entry and submitting vendor and supplier invoices for payment in a timely manner.

• Works with freight companies to process and close retailer freight claims.

• Maintains responsibility for electronic storage filing of payroll, attendance, and accounting records per the Subaru retention policy.

• Follows administrative Standard Operating Procedures and collaborates on creating new procedures as needs arise.

• Communicates and manages return of campaign and recall parts as per the Standard Operating Procedure.

Additional Responsibilities:

• Provides technical support as needed by the RDC Manager, Operations Manager(s), and associates.

• Coordinates logistics for new-hires as well as contract workers with staffing agencies and/or Human Resources and Facilities departments.

• Coordinates all activities related to the site property management company, as well as with various outside vendors, contractors, and suppliers.

• Actively participates in the RDC Safety Committee. Monitors and reports on AED Monthly Readiness checks and ensures that facility Emergency Responders are up-to-date on First Aid, CPR, and AED training. Maintains facility OSHA log and updates materials in the RDC Resource Center as directed by the RDC Manager.

• Performs additional support activities to include ordering and maintaining office, janitorial, and shipping supplies; preparing correspondence; answering phones; troubleshooting office equipment issues; scheduling meetings; maintaining local spending account, etc.

Required Skills & Abilities:

• Strong verbal and written communication skills.

• Strong organizational skills.

• Proven interpersonal skills.

• Proven troubleshooting skills.

• Intermediate skill level in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

• Basic working knowledge of all office equipment.

• Self-motivated team-player.

• Proven ability to multi-task.

• Proven ability to prioritize and execute tasks in a timely and efficient manner.

• Proven ability to work independently and take initiative.

• Proven ability to work effectively under pressure.

• Proven ability to adjust to a rapidly changing environment and be flexible.

• Preferred, but not an initial requirement: Basic knowledge of Oracle, Qlik, Agile, Manhattan Associates, and Red Prairie. Knowledge becomes a requirement after initial hire and training.

Education/Experience Requirements: 2-year degree (AA/AS) and 4-6 years of related experience.

Work Environment

• Travel: 5%

Compensation: The recruiting base salary range for this full-time position is $46300- $66100 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (A2) In addition to competitive salary, Subaru offers an amazing benefits package that includes:

• Medical, Dental, Vision Plans

• Pension, Profit Sharing, and 401K Match Offerings

• 15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days

• Tuition Reimbursement Program

• Vehicle Discount Programs

• See our Careers landing page for additional information about our compensation and benefit programs.