Job Information
Alight Team Leader in KL, Indiana
Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies
Role Summary
The primary responsibility will be to take care of day to day work allocation to Payroll Administrator interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.
To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA’s. He would report into the Process Manager and should support in process supervision
Main Responsibilities
Strategic
- Co-ordinating with the Transition team during testing phase
Client Handling, Support And Communication
- Communicating with Onshore team as per Requirement Handling Conference Calls Monthly ! Quarterly Basis
Reports
Report Progress At A Team Level - Keep PM Updated
Responsible For Ensuring Quality Documentation Is Up To Date
Resource Management
Engaging In Periodic Resource Estimation! Planning
Analyzing and Forecasting Attrition(Team Level) - Inform PM As Required
Controlling Attrition / Absenteeism /Responsible For Resource Utilization
Responsible for maintaining and updating team skills matrix & other process documents
Performance Management
Conducting Daily/Weekly Production Feedback Sessions – Providing Feedback On Quality And SLA Issues And Team Targets
Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates
Ensuring Process/ Refresher Training Is Conducted As Required
L&D & HR – Interface – Training Nominations RnR nominations – Providing Inputs To PM
Appraisals – Midterm/ Annual – Provide Feedback And Inputs On Team Members To PM x
Employee Life Cycle
Appraisals – Providing Feedback To PM
Coordinating Joining Formalities & Exit Formalities– ID/ Login Creation, etc. For New Team Members, Resignation formalities – Keep PM Update
Tracking Attendance/ Absenteeism Of Team – Inform PM
Pay Roll Interface – Collecting And Distributing Salary Slips/ Cheques Of Team
Ensuring Grievances Are Handled Effectively And Escalating As Required
Responsible For Leave Planning
Conducting One On One Sessions With the Team
Production
Ensuring Production through Optimal Work Allocation And Monitoring)
Resolving Daily Queries And Problems Of Team Members
Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required
Responsible For Shift Monitoring And Control
Responsible For Daily Reporting - MOM Etc.
Collecting Team Metrics
Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents
Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients
Ensuring Issue Resolution
Providing Feedback On Quality Issues
Ensuring Continuous Improvement Of Team Metrics
Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process Compliance
Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.
Ensuring All Process SLAs Are Met
Ensuring ISMS Compliance for all processes handled
Adhering to company policies, Rules & Regulations Adhering to Work Timings, Leave Schedules
Requirements
Graduate from any stream / Diploma Holder
PC Literacy - Word and Excel (Basic Level)
Good technical knowledge of payroll and payroll systems
MBA (preferably)
5 Plus years in payroll
Supervisory/team handling experience is mandatory
If Interested
you can apply and share your Updated CV with the
Subject Line : ( Application - "Applicant Name" - Role applying for ) to arjun.viswambharan@alight.com
Current location-
Ok to relocate to kochi-
Current notice-
Current Ctc-
Exp Ctc-
Note- Will be contacted according to fitment .
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions