Job Information
MAXIMUS Eligibility Supervisor - 22361 in Jeffersonville, Indiana
Eligibility Supervisor (Onsite in Jeffersonville, IN) - 22361
Description and Requirements This supervisor is onsite only in Jeffersonville, IN. It is necessary to have current or previous experience with the Indiana Eligibility.
Essential Duties and Responsibilities: - Research escalated calls and decide the disposition of the case either for further escalation or to be reviewed by response team for resolution. - Review calls monitored by quality control to determine if findings are agreed upon or if a challenge will be made. - Create reports and analyze statistical data regarding CSR performance. - Review monitored calls from Quality Control to determine feedback to be delivered to CSRs for development. - Monitor and review overall CSR performance. - Update performance files with data pertaining to direct reports overall performance. - Create performance plans and disciplinary actions as needed. - Answer questions pertaining to client calls. - Assist direct reports in the usage of tools including Knowledge Source, MaxE, Perinate, and all software used on a daily basis. - Field escalated calls directed to SEU from supervisors when they are no longer able to assist. - Review and respond to email. - Monitor the incoming call queue - Perform other duties as may be assigned by management.
Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Annual Base Pay Minimum for this Position $ 55,068.00 Annual Base Pay Maximum for this Position $ 55,068.00