Bosma Jobs

Ticket/Call Center Agent

Date Posted: Jun 28, 2024

Requisition ID: 445903

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana State Museum and Historic Sites (ISMHS):

The mission of the Indiana State Museum and Historic Sites is to celebrate, explore and steward all that is authentically wondrous about Indiana.  The ISMHS is a forward-thinking, unparalleled resource for learning about and appreciating Indiana and its role in the world. We discover, collect, preserve, interpret and present artifacts and exhibits that showcase the stories of Indiana's natural and cultural history, art and science.

Role Overview:

Incumbent serves as a Ticket Counter/Call Center Agent within the Visitor Services Department of the Indiana State Museum working in all facets of the department including reservations, ticketing, cash control, access to galleries, group arrivals, information services, and other visitor-related services as assigned.

Salary Statement:

The salary for this position traditionally starts at $16.73/hr but may be commensurate with education or work experience.

A Day in the Life:

• Sells tickets for admission to the Museum's exhibits and programs, IMAX Theater, and processes memberships for the Museum.

• Processes ticket requests for various departments and programs as appropriate.

• Promotes and sells memberships to visitors of the museum through the ticket counter.

• Answers questions concerning rates, schedules and information concerning coming attractions.

• Ensures adherance to accounting procedures pertaining to cash management and sales documentation. - Responsible for cashing out assigned cash drawer, including verifing cash, check, credit card receipts, voids, vouchers, museum bucks to cashout receipts. Verifies that assigned cash drawers are returned to opening bank amounts.

• Works with clients to process all requirements for their visit to the museum, including IMAX, Tea Room/food service, "school" lunchroom reservations, programs/tours and arrival needs.

• Process reservations for other groups and individuals for IMAX, museum exhibits and programs, and the L.S. Ayres Tea Room.

• Serves in a reservationist capacity by maintaining multi-line phone and answering questions related to group reservations, directs calls to the appropriate employee or department and answers questions related to the Museum and the community.

• Provides clerical assistance to Visitor Services including maintenance of files, verification and distribution of confirmation letters, setting up educational events and workshops in the computer and reviwing workshop and special program reservations.

• Other duties as assigned.

What You'll Need for Success:

• Knowledge and skills typically acquired through a high school degree plus related work experience (a minimum of one year previous work experience in a sales, call center, customer service or hospitality related position.)

• General accounting principles and auditing procedures

• Proficient computer skills including Microsoft Office software and Galaxy software

• Knowledge of customer service standards

• Ability to operate various types of office equipment

• Ability to effectively communicate both orally and in writing using correct grammar, spelling and punctuation

• Must be able to work independently

Difficulty of Work:

Incumbent's work may vary from day to day and involves some independent decision-making while applying established procedures and techniques, but mostly concentrates in the area of ticket sales, call center and other customer service oriented tasks. Incumbent must be able to effectively handle multiple tasks. Incumbent is expected to maintain enthusiasm when dealing with the public. Long days, evening work, weekend work is sometimes required. The position requires schedule flexibility.

Responsibility:

Incumbent is responsible for selling tickets to the museum, IMAX and museum programs, booking reservations through the call center and following proper cash handling procedures.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for part-time employees which includes:

• Paid vacation, personal and sick time off

• Competitive leave policies covering a variety of employee needs

• 12 company paid holidays, 14 on election years

• New Parent Leave

• Free Parking

• Free LinkedIn Learning

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.