Bosma Jobs

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative role in the construction/contractor industry, based in Indianapolis, Indiana. This role will involve handling customer service calls, dealing with complaints, and directing queries to the appropriate party in a highly organized and detail-oriented manner. We are looking for two individuals for two different shifts. They are ONSITE, 10am - 7pm and 12pm - 9pm.

Responsibilities:

• Handle incoming and outbound customer service calls accurately and efficiently

• Address customer complaints, providing effective and timely resolutions

• Direct customer queries to the appropriate party within the team

• Provide quotations, sales and post-sales support to customers as needed

• Confirm and coordinate appointments with customers, ensuring a smooth and efficient process

• Maintain accurate customer credit records and process customer credit applications

• Monitor customer credit accounts and take appropriate action to collect delinquent payments.

Requirements • Minimum of 3 years of experience in a customer service role within the construction/contractor industry

• Proven skills in customer service, with the ability to handle customer queries and complaints efficiently and professionally

• Experience in preparing and providing quotations for customers

• Solid background in sales, with the ability to upsell products and services effectively

• Ability to provide post-sales support to ensure customer satisfaction

• Experience in confirming and coordinating appointments, ensuring all parties are informed and prepared

• Excellent communication and interpersonal skills to interact with customers, team members, and other stakeholders

• Ability to work in a fast-paced environment, managing multiple tasks efficiently

• Proficient in using computer software and systems relevant to the role

• High school diploma or equivalent is required; a higher degree or certification in a related field is desirable

• Strong problem-solving skills, with the ability to think quickly and offer solutions

• Must be a team player, with the ability to work collaboratively with others.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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