Bosma Jobs

**REGISTAR - Bi-LINGUAL FRONT DESK

Work Location:5850 Columbia Avenue, Hammond, IN 46320 $15 - $17 an hour-Full-time Full-time Shift and schedule: 8-hour shift - Monday to Friday**

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Vision insurance

Full job description {#full-job-description tabindex="-1"}

JOB SUMMARY: Clinical:

Utilizing established Community HealthNet policies and procedures, this position is responsible for requesting proper patient identification information, insurance information, and accurately documenting all pertinent patient information in the patient's EPIC EHR record at the time of the visit.

The front desk Registrar is the patient's first point of face to face contact with Community HealthNet Health Centers. Job duties of the front desk registrar include greeting patients and visitors in a friendly and helpful manner, registering patients, scheduling appointments and collecting patient co-payments and sliding fee payments from patients, while providing excellent customer service, and observing HIPAA privacy guidelines.

ESSENTIAL JOB FUNCTIONS:

1. Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to appropriate department to ensure good customer satisfaction.

2. Greets patients and visitors in a cordial and friendly manner, directs full attention to patients and visitors, making eye contact, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience.

3. Provide a sign-in sheet at front counter for patients to sign in upon arrival for their appointment, to ensure all patients are registered, while maintaining HIPAA confidentiality.

4. Registers new and established patients, efficiently, accurately and expeditiously, inputting and/or updating all pertinent patient information, including demographic information, into the Practice Management system, and obtains written consent for release of patient medical records.

5. Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information, to ensure patients receive healthcare services that are affordable.

6. Verifies patient health benefits, i.e. Medicaid, Medicare, or commercial insurance to ensure the health services the patient is receiving during their visit is covered under the plan; for billing and collection accuracy.

7. Distributes and explains intake information (new patient information, medication validation letter, etc.), assisting patients when necessary. When asked a question about the information distributed, and or collected, effectively communicates the purpose and importance of each type of data.

8. Once the patient is registered, notifies the back office that the patient has arrived for his/her scheduled appointment.

9. Stays alert to patient flow in the lobby area to ensure all patients are registered in appointment time order, and that all patients are registered.

10. Directs the flow of people in the lobby and expeditiously takes care of their needs, monitoring the waiting room to ensure that patients are not overlooked.

11. Checks with clinical staff when wait times appear excessive, and conveys appropriate information to patients who are waiting for clinical services.

12. Maintains good communication with clinical and other administrative staff throughout the day to ensure smooth and efficient patient care.

13. Posts appropriate charges to patient accounts, daily.

14. Verifies, collects and posts co-pays and sliding fee payments in cash posting system, daily, generating a receipt.

15. Diligently collects payments for services rendered on prior dates, applies payments appropriately in the cash posting system, and generates a receipt.

16. Demonstrates understanding of scheduling process and can accurately and effectivel schedule or reschedule patients in the scheduling system using the correct visit types, departments, locations and providers to help ensure quality patient care, and so each patient has a good customer service experience.

17. Performs daily close efficiently, accurately and expeditiously. This includes balancing and completing paperwork for monies collected, preparing deposit slips/paperwork, running admissions lists, and encounter forms for tracking purposes.

18. Prepares and types correspondence as requested.

19. Arranges for hospital admissions and outside referrals for the provider.

20. Calls prescriptions into pharmacy for the provider.

21. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some of which are continuing while others are occasional in nature.

QUALIFICATIONS:

• High School diploma or GED, with at least one year of experience as a Patient Registrar.
• Valid CPR Certification;
• Valid TB Certification;

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``` - Knowledge of:

1. Patient Centered Medical Home Initiative;

2. Meaningful use of electronic health records;

Shows respect and sensitivity for cultural differences, promotes a harassment-free work environment, and is capable of relating to people of diverse age, ethnic, racial, cultural, and socioeconomic backgrounds;

• Strong clinical assessment skills;
• Ability to efficiently and accurately operate and maintain medical equipment;
• Excellent communication skills, both verbal and written;
• General clerical skills with accurate spelling and legible handwriting ;
• Demonstrates knowledge of, and appropriate use of medical terminology ;
• Excellent computer skills;
• Excellent interpersonal skills;

Ability to demonstrate excellent listening skills;

• Ability to prioritize multiple tasks quickly and efficiently;

Demonstrates consistent ability to complete all recertification processes in a timely manner;

Ability to efficiently use, and accurately document information in Epic EHR and Practice Management software;

Knowledge of HIPAA privacy and security rules

Detail Oriented

Adequate math skills for balancing patient payments and daily closing duties;

Ability to handle repetitive tasks efficiently

Ability to efficiently and accurately utilize Microsoft Office Suite software;

Valid Driver's License and automobile insurance;

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• Chat
• In person

All employees are now required to have received, one dose of a single-dose vaccine or at least the first dose of a multiple-dose vaccine series, or have been granted a qualifying exemption, or identified as having a temporary delay as recommended by the CDC prior to providing any care, treatment or other services for the health clinic and/or its patients. The vaccine will be administered by the health clinic staff if the new staff member does not provide a valid vaccination card.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experi