Job Information
Bangs Labs, Inc. Customer Service Specialist - 0QK3889964 in Fishers, Indiana
Who We Are
Ott Scientific
The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized products and services that support scientific discovery and innovations.
Bangs Laboratories
Bangs Laboratories experience in microsphere synthesis and fine particle analysis have established us as a leading manufacturer of polymer, silica and magnetic microspheres for diagnostic, research, and flow cytometry applications. We also manufacture many specialty products to support validation and QC programs for analytical instruments, including a broad portfolio of fluorescent, count, size, and cell viability standards.
Customer Service Specialist responsibilities
:
Were hiring a Customer Service Specialist to be the first point of contact with Bangs customers. The ideal candidate has experience in managing customer communications and effectively translating customer needs to internal business partners. The role works closely with our shipping/warehouse fulfillment and sales teams to ensure we provide the highest level of service to our customers. This position is Monday-Friday 8:00-4:30 pm on-site in our Fishers, Indiana headquarters.
Accountabilities in this role:
- Manage incoming and outgoing customer communication through phone and email.
- Data entry and management of customer documentation: purchase orders, invoices, etc.
- Investigate customer's problems and complaints, and coordinate responses from relevant Bangs personnel: sales, quality, technical service, etc.
- Respond to inbound sales inquiries through phone, email, and Bangs website.
- Oversee the onboarding of new customer accounts and maintain up-to-date customer contact information in Bangs ERP (4D for Mac).
- Recommend improvements to the internal work processes associated with the customer service department.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity